At The Garden Games Club, we are committed to protecting your privacy and handling your personal data with care and transparency. This policy outlines how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

The Garden Games Club is a family-run business based in Kent, UK. We provide garden game hire packages for events across the UK. For the purposes of data protection law, we are the "data controller" of your personal information.

2. What Information We Collect

We may collect and process the following personal data:

• Your name and contact details (email, phone number, address)

• Event details (date, location, venue)

• Payment information (used solely for invoicing and deposit tracking)

• Any customisation requests or preferences you share with us

We do not collect or store sensitive personal data unless explicitly required and agreed upon.

3. How We Use Your Information

We use your personal data to:

• Process bookings and manage your event

• Communicate with you regarding your hire

• Send invoices, receipts, and booking confirmations

• Coordinate delivery, setup, and collection

• Respond to enquiries and provide customer support

We may also use anonymised data for internal analysis to improve our services.

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity – to fulfil our agreement with you

• Consent – where you have given clear permission (e.g., marketing opt-in)

• Legal obligation – to comply with UK tax and business regulations

5. Sharing Your Information

We do not sell or share your personal data with third parties for marketing purposes. We may share limited information with:

• Delivery partners or venues (to coordinate logistics)

• Payment processors (to handle transactions securely)

• Legal or regulatory authorities if required by law

6. Data Retention

We retain your personal data only as long as necessary:

• Booking and payment records are kept for up to 6 years for accounting purposes

• Contact details may be retained for up to 12 months after your event for follow-up or repeat bookings

You can request deletion of your data at any time, subject to legal obligations.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (where legally permissible)

• Object to or restrict certain types of processing

• Withdraw consent at any time (for marketing or optional communications)

To exercise these rights, please contact us at [your email address].

8. Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. This includes secure storage, password protection, and limited access to booking records.

9. Cookies & Website Analytics

Our website may use cookies to improve your browsing experience and collect anonymous usage data. You can manage cookie preferences through your browser settings.

10. Contact Us

If you have any questions about this policy or how your data is handled, please contact:

The Garden Games Club
Temple Ewell, Dover, Kent, UK
Email: hello@thegardengamesclub.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.